Order Management

Manage orders - from order creation to fulfilment, across departments and teams - through independent, yet connected processes. This allows various teams to do their bit in fulfilling a particular order, together.

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features

Team Work Definitely Makes The Dream Work!

Improve efficiency in task management at macro and micro levels of management

Monitor Project Progress
Manage Multiple Teams
Data Driven Decisions

Make the order lifecycle transparent, audit-friendly and collaborative

  • Our order management cycle gives you real-time insights so you can see any aspect of project progress without scheduling a status meeting or sending an email.
  • View orders at-a-glance or dive into the details. Make informed decisions and easily share data with a few clicks.
  • Back-office staff and field reps can collaborate, by handling support tickets from their mobile devices or tabs. For example, if a back-office support staff creates a request to dispatch a field rep, a task is created for a field rep. He can then act on it by going to the customer and updating the ticket with relevant information.

Multiple teams, one workplace

  • By using apps and services that trigger workflows and prompt teams to do their bit, teams can work together to ensure orders are fulfilled on time, always.
  • This kind of request-and-response based workflow helps teams work better together.
  • With every team, the staff sees only what they need to see.  This is a collaborative, yet individual approach and ensures that anything that anyone sees is always in their context.
  • The roles and controls extended to each user can be changed on the fly, thereby creating a powerful role-based access control system.

Dashboards and Reporting

  • At any point, get real-time information on your own progress.
  • Set KPIs that matter to you - our configurable dashboards help you stay on top of your progress. Measure your processes with your metrics.
  • Make data-driven decisions and make process changes in minutes. On Hooper, you can make changes to your services and apps quickly. This means A/B testing of workflows is a matter of imagining them. Since all your dashboards and reports adapt dynamically, you can allow your process to keep evolving.

One platform for integration and workflow orchestration

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TUTORIALS

video tutorials

Help your company to custom sales management Copy 8
7 minutes
Help your company to custom sales management Copy 7
7 minutes
Help your company to custom sales management Copy 6
7 minutes