Give your support teams access to relevant customer info along with support tickets and enable them to resolve issues faster.
Configure your unique processes on Hooper’s Service Studio, along with custom dashboards that give you a top-down approach.
Enable support staff and field reps to collaborate, by giving them access to data on their phones when they’re on-the-go, and by bringing relevant information for that ticket from other staff as they work on it.
Back-office staff and field reps can collaborate, by handling support tickets from their mobile devices or tabs. For example, if a back-office support staff creates a request to dispatch a field rep, a task is created for a field rep. He can then act on it by going to the customer and updating the ticket with relevant information.
Allow support staff to escalate complaints to relevant departments while retaining ownership over the support ticket.